Frequently Asked Questions
Q: When is the best time to visit Maui?
A: Any time of year is the right time to visit Maui. The average temperature here is between 75˚–85˚F. Summer, between April and November, is warmer and drier while winter, between December and March, is a bit cooler.
The high season is winter (mid-Dec through April). Winter is big-wave surf season on Maui’s North Shore. High season generally means more people.
Whale-watching season begins in December and ends in May. Peak whale-watching months are between January and March.
Summer seems to be the choice for families with children.
Spring (April, May) and Fall (September to November) usually means lower rates and fewer crowds.
Q: What will the weather be like?
A: There isn't a lot of difference between Maui's summer weather (average temp. 85 degrees) and Maui's winter weather (average temp. 75 degrees). Trade winds keep things comfortable year-round. It is generally drier on the leeward (western) side and wetter on the windward, or eastern side.
Here's a link to The Weather Channel's guide to Maui Weather.
Q: What should I pack?
A: It’s warm on Maui, so pack your summer attire. You may want to pack a light jacket or sweater for the evenings, or cold-weather clothes if you plan to visit Haleakala. Resort wear is appropriate for a night out.
Dining is really very casual, even at the most expensive restaurants. Men wear khakis or shorts and a polo or short sleeve shirt. Aloha shirts are very popular around here! Women generally wear a sundress or something equally comfortable. And, I never see anyone in heels!
Don’t worry if you forget something—Maui’s stores have everything you need, including plenty of sunscreen.
Q: Is a rental car necessary on Maui?
A: You can get around Maui by shuttle, tour bus, rideshare, taxi or public transportation. But to really experience Maui, you would be well advised to rent a car.
Q: Should I make activity reservations before I arrive?
A: You may want to give yourself a little flexibility, but we would generally recommend advance reservations for whale watching tours, luau seats, scuba gear and snuba dives, Haleakala at sunrise, sunset cruises, helicopter tours and some of the must-do restaurants.
Q: When can I see the whales?
A: If you want to be sure to see the most whales in the ocean, it is best to plan your trip for the peak whale times of mid-January to the beginning of March. You're likely to see a few as early as November/December. And a few may stay til May.
Q: Why should I stay in your condo instead of a resort or hotel?
A: A condo provides much more space than the average Hawaii hotel room. Ho'onanea has a separate bedroom, a living room with sleeper sofa, a dining space, a kitchen, two full baths and a lanai for morning coffee or sunset dining.
Ho'onanea also has a washer and dryer. For long stays or just for packing light, having the ability to wash clothes can be very convenient.
Parking your rental car at a hotel in Hawaii can be pretty pricey — in the range of $20 to $40 per night. You'll have a reserved parking space at Ho'onanea, close and convenient to the condo. In comparison, you could have a very long walk from the parking area or lobby to your room at some hotels.
Having the ability to make some meals can be a big budget saver, especially for families. When you consider that hotel breakfast buffets can run upwards of $40 per person per day, you can quickly get an idea of the savings to be able to make simple breakfasts in your condo.
Q: Once I have paid in full, what should I expect next?
A: After you have paid in full, and within 14 days of your arrival, we will send you the driving directions and access information to Ho'onanea by email. If you don't have your information within 2 weeks of the stay at the property, please contact us.
Q: What is your cancellation policy?
A: Should the need arise to cancel your reservation our policy is generous. There are no refunds for late arrivals, early departures, or for leaving the condo for mechanical failure of non-essential items.
Q: What if I am arriving late?
A: We understand if you need to arrive later in the day – that is not a problem. You can access Ho'onanea anytime after posted check-in.
Q: Can I have a late check-out?
A: Late check-out is based on availability. It is based on when the next person will be checking in. We will not be able to reserve a late check-out in advance. The only way to guarantee a late check-out is to book an additional night.
Q: I will be working while on vacation and MUST have high-speed internet access and good cell phone coverage. Can that be guaranteed?
A: Ho'onanea offers wireless access and our owners depend on it themselves when working remote from the condo; however, we cannot guarantee internet access speeds and do not offer refunds.
Q: What is expected of me in regards to the cleaning of the property after my stay?
A: Your property should be cleaned to your satisfaction when you arrive. Cleaning is included in your rental price. However, should the cleaning of the property exceed the hours expected, you will be charged $35 per hour any extra time it took to clean the property.
Q: What do I need to bring with us to Ho'onanea?
A: Whatever will make your vacation one of a lifetime! Hon'onanea has a fully equipped kitchen. If a previous guest has left basic cooking supplies (oil, seasonings, etc.), we will leave these for the next guest. Ho'onanea provides basic amenities, beach chairs and towels.
Q: What if I leave something behind after I leave?
A: If we find an item in Ho'onanea, we will secure it for 30 days after check-out. Please contact us as soon as possible if you think an item was left behind. After 30 days, if we are not contacted, we will donate the item. We do charge a fee to retrieve and keep any items. In addition to shipping and handling charges to return your items left behind, we charge $25 to look for and store lost items. Please make sure to triple check Ho'onanea before you depart to make sure you leave nothing behind.